Refund policy

At Elavire, your satisfaction means everything to us. If you’re not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery.
To be eligible for a return:

• Your item must be unused, unopened, and in the same condition that you received it.

• It must also be in the original packaging.

Please note: because skincare products are personal-use items, opened or used items cannot be returned for hygiene reasons.

To start a return, please visit our Contact Us page and include your order number and reason for return. Our team will guide you through the process.

Refunds

Once we receive and inspect your return, you’ll be notified via email. If approved, a refund will be issued within 5–10 business days to your original payment method.

Exchanges

We replace items only if they are defective or damaged. To request an exchange, please contact us via the Contact Us page.

Late or Missing Refunds

If you haven’t received a refund after 10 business days, please check with your bank or card provider first.
If you’ve done this and still haven’t received it, please contact us through the Contact Us page.